Trust policy

Methodology

Provider pages should help homeowners make better decisions, not pretend a lead-gen site is a neutral court of law. Here is the scoring system and disclosure model.

Scoring

The dimensions that matter.

Scores are category-specific. A provider can be strong for ADUs and only average for bathroom remodels.

Dimension Weight Meaning
Service fit 20% Does the provider actually specialize in the page topic?
Service area fit 15% Does the provider serve the city or region named on the page?
Permit and drawing capability 15% Especially important for ADUs, additions, design-build, and remodels with structural scope.
Budget clarity 15% How clearly the provider explains scope, assumptions, and cost planning.
Portfolio relevance 15% Whether public examples match the homeowner's project type.
Public review signal 10% Snapshot of public ratings or review sources when manually recorded.
Process clarity 10% Evidence of consultation, design, permitting, and construction workflow.

Disclosure

Partner labels are not optional.

Partner providers

When a profile or lead route has a commercial relationship, the page must label it. Hiding that is how trust dies.

Sponsored listings

Sponsored placements can exist later, but ranking reasons, labels, and correction paths need to stay visible.

Public review data

Store snapshots and links. Do not copy full Google, Yelp, or Houzz reviews. That is both lazy and legally annoying.

Corrections

Providers should be able to request corrections. Homeowners should be able to see what was last reviewed.

Ranking rules

No fake certainty.

  • Rank by page topic, not generic company reputation.
  • Do not claim verified reviews unless verified users submitted them through a controlled process.
  • Do not claim license status unless it was checked from an authoritative source.
  • Require an override reason when a manual ranking beats the score model.
  • Never pretend FabuHome is a licensed architecture firm unless credentials are confirmed.
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